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Disclaimer and Terms and Conditions
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1. |
The Short Messaging Service (‘SMS’) provided to visa
applicants is to update the applicant on the current status
of the visa application process. The information provided
by SMS is based on the information provided by the UK Border
Agency at the British Embassy in Bangkok, Thailand. While
VFS ensures that information is made available to the visa
applicant promptly and accurately, the visa applicant shall
at all times be responsible for providing and maintaining
an SMS text compatible mobile phone number where VFS can send
text messages regarding the status of the visa application
to the visa applicant. The visa applicant is responsible for
ensuring they are connected to a mobile network that is capable
of receiving the SMS services. The visa applicant understands
that if the visa applicant’s mobile phone is switched off,
disconnected for any reasons or is out of coverage for a period
of 24 hours or more, the visa applicant’s mobile network provider
may delete any SMS messages to be received by the visa applicant.
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2. |
The visa applicant confirms that the visa applicant has
provided the accurate mobile number for receiving SMS and
that the visa applicant is the owner or its legitimate user,
or that the visa applicant has the consent of the owner or
legitimate user, of the mobile phone using for the services.
The visa applicant acknowledges that using another person's
mobile phone/providing inaccurate mobile phone number/unauthorised
use of mobile phone number for receiving the SMS may entail
disclosure of visa applicant ‘s confidential information which
disclosure shall be at the sole risk of the visa applicant.
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3. |
The services, once purchased, will be available to the visa
applicant from the time of application till complete processing
of the application or such other period as VFS may advise
via our website located at www.vfs-uk-th.com.
VFS reserves the right to withdraw this service at any time
and without notice.
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4. |
The visa applicant must not use (or permit any third party
to use) the SMS service to send any message or communication
which is spam, illegal, offensive, abusive, indecent, obscene
or menacing or causes annoyance, inconvenience or needless
anxiety or infringes the rights of third parties. VFS reserves
the right to withdraw the SMS service to such visa applicant
if the visa applicant is in breach of this paragraph 4. VFS
may also withdraw the services if VFS in its sole discretion
apprehends that the SMS service is being used for such purposes.
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5. |
For operational reasons VFS may vary the technical specification
of the services with or with out notice. In the event of any
change to the service these terms and conditions is to be
treated as varied accordingly.
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6. |
The time to deliver the SMS is dependent on several factors
such as upon the traffic on the mobile network and whether
the visa applicant mobile phone is within reach and switched
on and cannot therefore be guaranteed by VFS. VFS is not a
mobile network operator and does not guarantee the delivery
of SMS text messages.
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7. |
The visa applicant acknowledges that the SMS services may,
at any time, be adversely affected by problems with the visa
applicant mobile phone network, force majeure events including,
without limitation, interference to the network coverage.
VFS is not responsible or liable to the visa applicant for
any loss, damage or expenses incurred directly or indirectly
by the visa applicant as a result of any difficulties experienced
by the visa applicant‘s mobile phone service provider. Subject
to the constraints described within this paragraph 7, VFS
shall carry out the services with reasonable care and skill
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8. |
If the visa applicant does not receive SMS relating to these
services. The visa applicant should inform VFS through email
or helpline numbers.
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9. |
The SMS service delivers the visa application status based
on the information received by VFS from the UK Border Agency
at the British Embassy.
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10. |
To use the services, the visa applicant should refer to
the instructions available on the www.vfs-uk-th.com website. The visa applicant agrees to comply with all instructions
we may give concerning the services, including any security
instructions. We will be entitled to treat any failure by
visa applicant themselves to comply with these instructions
as a breach of these terms and conditions, which will entitle
us to deny visa applicant access to the services.
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11. |
The visa applicant is responsible for paying charges for
the message origination. Charges once paid for SMS service
will not be refunded under any circumstances.
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12. |
The visa applicant shall at its sole risk be responsible
for taking all reasonable steps to prevent unauthorised persons
gaining access to the services.
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13. |
While VFS takes every precaution transmission of information
to transmit information. VFS shall not be responsible or liable
for any unforeseen events and circumstances beyond the reasonable
control of VFS.
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14. |
VFS may in its sole discretion temporarily suspend the provision
of the Services if such provision could materially affect
the quality of any telecommunications service, including the
services, provided by VFS.
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15. |
VFS specifically excludes all liability of any kind (including
negligence) in respect of any third party information or other
material made available on, or which can be accessed using
SMS text services.
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16. |
This terms and conditions are governed by the law of Thailand
and both parties submit to the exclusive jurisdiction of the
courts in Bangkok, Thailand. |
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Data Protection notice
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1. |
Collection of data
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The privacy and protection of personal data is very important
to VFS, including all its other brands and affiliates (hereinafter
‘’). VFS complies with any mandatory data protection legislation
when collecting and processing personal data. Whenever you
are in the process of applying for SMS Service through a visa
application centre we may collect and store (subject to UK
Border Agency guidelines), as the case may be, the following
information: Your full name, your mobile number and email
id, your language preference of SMS, and the country for which
you have applied for a visa for the purposes of processing
your visa application.
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2. |
Disclosure to third parties
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In accordance with all mandatory data protection legislation
your data may be disclosed to third parties processing data
on behalf of. In this context your data may also be transferred
abroad. Your data may be disclosed within VFS to other than
the collecting entity. Data may be used by these other VFS
entities to the same extent as the collecting VFS entity is
entitled to use it. Your data is treated as confidential and
will not be disclosed to third parties, save for the purpose
of VFS fulfilling its contractual obligations vis-à-vis you,
or if required under mandatory law, particularly if requested
by the competent authorities or for the purpose of enforcing
VFS’s rights.
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3. |
Use of data
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Collected data will be processed in good faith and will be
used in order to transmit your visa application status via
SMS and email. We do not intend to use your information for
any other purpose, except that if you have given consent,
we may use your information for the purposes of sending you
related marketing information (such as airline advertisements),
which is normally included by us when we return your passport
to you and/or sent to you by email if you have given us an
email address. Please contact UK Visa Application Centre,
Regent House, 2nd Floor, 183 Ratchadamri Road, Lumpini, Pathumwan,
Bangkok 10330. Your information is held by us in the computer
server(s) located in UK, London and India, Mumbai. It will
also be accessed and held by our affiliates currently based
in India |
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